13) Q: I have DIRECTV already. Will this be on the same bill? Any special deals?
A: No, you will not be able to receive both services on the same bill. Hughes Network Systems, which delivers HughesNet™ services, is 50% owned by The DIRECTV Group, but operated as an independent company. At this time, there are no discounts for selecting both services.
14) Q: Why is there a requirement that the HughesNet™ system be professionally installed?
A: The Federal Communications Commission (FCC) requires that trained professionals install any satellite system that both sends and receives signals.
15) Q: How quickly will I be up and running?
A: On average, most customers are installed within 2 weeks of their order. When you place your order today, your name will be provided to a certified HughesNet™ installer, who will contact you within 5 days. You and the installer will then work out a mutually agreeable date and time for your installation.
16) Q: What is transmission latency?
A: Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. Therefore, time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "twitch" games or real-time equities trading) are not recommended with HughesNet™.
17) Q: Can I run a VPN over HughesNet?
A: Yes, but running a VPN client over satellite is not an ideal configuration. If you choose to run VPN over satellite, your data speeds may be reduced by as much as 50 to 75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over.
Note: HughesNet™ Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.
18) Q: Why does the service slow down when used in conjunction with a VPN?
A: HughesNet™ uses sophisticated acceleration techniques to enable high-speed performance over satellite. These acceleration techniques require access to data packet header information, which is blocked when IPSec-based VPNs are used. These VPNs encrypt the data and create a secure tunnel through the HughesNet network. The encrypted data cannot be processed by HughesNet's acceleration techniques, therefore resulting in slower performance.
19) Q: Can I put this system on a boat or in an RV?
A: HughesNet™ Home and Professional service is available for non-mobile (fixed) locations. To receive mobile high-speed Internet service, please contact one of the following Value Added Service providers:
·  Ground Control www.groundcontrol.com
     1-800-773-7168
·  MobilSat www.mobilsat.com
     1-757-312-8300
·  MotoSAT www.motosat.com
20) Q: I'm a home user of HughesNet service. How can I contact Customer Support when I have a question or problem ?
A: If you are a "Powered By" or VAR end user, please contact your billing provider.
For HughesNet™ Technical Support or Customer Service, please log on to www.myHughesNet.com where you can chat with our technical support staff, check your usage, test your satellite speed, or browse our online help files. This site will also enable you to view your account status, online invoices, and activity history. Telephone Customer Service and technical support is also available toll-free at 1-866-347-3292.

For any other questions...
Contact us at info@greatamericansatellite.com