Fair Access Policy
To ensure fair Internet access for all HughesNet® subscribers, HUGHES maintains a Fair Access Policy (FAP). This policy establishes an equitable balance in Internet access for HughesNet subscribers. Hughes assigns a download threshold to each service plan that limits the amount of data that may be downloaded during a typical day. A small percentage of subscribers who exceed this limit will experience a temporary reduction of speed.
Explanation:
The Fair Access Policy is straightforward. Based on an analysis of customer usage data, Hughes has established a download threshold for each of the HughesNet service plans that is well above the typical usage rates. Subscribers who exceed that threshold will experience reduced download speeds for approximately 24 hours.
During this recovery period, the HughesNet service may still be used, but speeds will be slower. Web browsing, for example, will be significantly slower than subscribers’ normal browsing experience. Subscribers will return to normal download speeds after the recovery period as long as they minimize their bandwidth-intensive activities. If they continue these activities during this recovery period, reduced download speeds may continue beyond 24 hours.
|
WildBlue Value Pak | WildBlue Select Pak | WildBlue Pro Pak |
| Upload Threshold (MB) | 2,300 MB (76 MB/day avg.) |
3,000 MB (100 MB/day avg.) |
5,000 MB (166 MB/day avg.) |
| Download Threshold (MB) | 7,500 MB (250 MB/day avg.) |
12,000 MB (400 MB/day avg.) |
17,000 MB (566 MB/day avg.) |
| General Overview of Satellite Providers | HughesNet | Wild Blue |
| Total satellite installations in United Sates | 400,000+ | 340,000 |
| Total satellite installations worldwide | 1,200,000+ | 340,000 |
| Number of operational satellites | 12 | 2 |
| Years providing Satellite Internet service | 12 years | 3 years |
| Years in business operation | 30 years | 6 years |
| Manufactures satellite system equipment | Yes | No |
| Manufactures communications satellites | Yes | No |
| Services small to medium business customers | Yes | Yes |
| Services home-office and residential customers | Yes | Yes |
| Owner and manager of network operations center (NOC) | Yes | Yes |
| Limitation on number of computers connected to system | No | No |
| Minimum service commitment | 24 month | 24 months |
| System warranty (Parts) | 24 months parts and labor | 24 months parts, 90 days labor |
| Fair Access Policy (FAP) Maximum Recover Time | 24 hour refresh¹ | See below² |
| Satisfaction Guarantee, Return Policy | 30 Day | No |
| 30 Day return Fee | $200 | No |
| 30 Day return Refund on hardware | Yes | No |
| HughesNET Home vs. Value Plan Comparison | HughesNet | Wild Blue |
| Upfront Cost (after rebate) | $299.98* | $99.95 |
| Monthly Service | $59.99 | $39.95 |
| Cost per Kbps | $0.059 | $0.078 |
| Download Speeds | 1000kbps | 512kbps |
| Upload Speeds | 128kbps | 128kbps |
| Fair Access Policy | 24 hour¹ | Rolling 30-day² |
| Unlimited downloading (2AM to7AM, EST) | Yes | No |
| Number of emails included | 5 | 5 |
| Mailbox size | 2,000MB | 7GB |
| Included Labor Warranty | 24 Months | 90 Days |
| Included Parts Warranty | 24 Months | 24 Months |
| Warranty Repair Labor cost with in 90 days | Free | Free |
| HughesNET Professional vs. Select Plan Comparison | HughesNet | Wild Blue |
| Upfront Cost | $299.98* | $99.95 |
| Monthly Service | $69.99 | $69.95 |
| Cost per Kbps | $0.058 | $0.069 |
| Download Speeds | 1200kbps | 1000kbps |
| Upload Speeds | 200kbps | 200kbps |
| Fair Access Policy | 24 hour¹ | Rolling 30-day² |
| Unlimited downloading (3AM to 6AM, EST) | Yes | No |
| Number of emails included | 5 | 5 |
| Mailbox size | 2,000MB | >7GB |
| Included Labor Warranty | 24 Months | 90 Days |
| Included Parts Warranty | 24 Months | 24 Months |
| Warranty Repair Labor cost with in 90 days | Free | Free |
| HughesNET ProPlus vs. Pro Plan Comparison | HughesNet | Wild Blue |
| Upfront Cost | $299.98* | $99.95 |
| Monthly Service | $79.99 | $79.95 |
| Cost per Kbps | $0.049 | $0.053 |
| Download Speeds | 1600kbps | 1500kbps |
| Upload Speeds | 250kbps | 256kbps |
| Fair Access Policy | 24 hour¹ | Rolling 30-day² |
| Unlimited downloading (3AM to 6AM, EST) | Yes | No |
| Number of emails included | 5 | 10 |
| Mailbox size | 2,000MB | >7GB |
| Included Labor Warranty | 24 Months | 90 Days |
| Included Parts Warranty | 24 Months | 24 Months |
| Warranty Repair Labor cost with in 90 days | Free | Free |
